The practice of providing technical support to end-users for computer hardware, software, and other technology-related issues. Opportunities in IT support include roles such as help desk technicians, IT support specialists, and technical support engineers.
Communication, problem-solving, customer service.
Knowledge of operating systems (e.g., Windows, macOS), hardware troubleshooting, software installation, basic network troubleshooting.
Patient, adaptable, attentive to detail.
Communication, customer service, empathy.
Troubleshooting skills, knowledge of computer systems and software, ticketing systems, basic network troubleshooting.
Patient, customer-oriented, good at multitasking.
Communication, problem-solving, teamwork.
Hardware and software troubleshooting, knowledge of operating systems, software installation and configuration, basic network troubleshooting.
Analytical, patient, collaborative.
Attention to detail, problem-solving, teamwork.
Network administration, network troubleshooting, knowledge of network protocols (e.g., TCP/IP, DNS), network security, network monitoring tools.
Detail-oriented, proactive, analytical.
Leadership, communication, customer relationship management.
IT service management frameworks (e.g., ITIL), service level agreement management, incident and problem management, project management.
Organised, customer-focused, strong leadership skills.
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